Supported to learn. Supported to succeed.
Training should challenge you, but getting help should not be difficult. From learning and technical support to practical guidance, reasonable adjustment and wellbeing pathways, the Paradigm team is here to help you keep moving forward.
Support that responds to the individual.
Every student brings different experience, confidence and learning needs to their training. PTG aims to create an environment where students feel comfortable asking questions, seeking clarification and accessing additional support when they need it.
Learning how to learn. Learning how to work with others.
People do not all process information, communicate, respond to instructions or build confidence in exactly the same way.
At the beginning of face-to-face training, our trainers use discussion, observation, questioning and simple group activities to understand the experience, confidence, communication and learning styles within the cohort.
Students are also encouraged to think about how they listen, ask questions, seek clarification and communicate with the people working around them.
We do not place students into fixed learning-style categories. Trainers adapt explanation, demonstration, questioning, practice and feedback where appropriate.
Understand yourself
Recognise how experience, confidence and communication habits can influence the way you approach unfamiliar tasks.
Listen to understand
Ask questions, check understanding, seek clarification and listen to the information another person is communicating.
Adapt communication
Trainers model different ways to explain, demonstrate, question and reframe information when something has not clicked.
Work effectively with others
Give and receive clear information, support others, manage differences and contribute towards a shared outcome.
These are workplace skills, not just classroom skills.
Throughout the course, students use the same principles during demonstrations, practical activities, problem-solving exercises and realistic scenarios: listen, communicate, guide, cooperate and adapt when working with other people.
Help throughout your training.
Support may look different depending on the course, the issue you are experiencing and what will genuinely help you progress.
Online & technical support
Help accessing your learner portal, online theory, course resources and other digital systems used throughout training.
One-on-one tutoring
Where appropriate, additional trainer time may be arranged to revisit difficult concepts, calculations, terminology or course content.
Language, literacy & numeracy
Support can be considered where reading, writing, calculations or technical terminology are creating a barrier to learning.
Digital literacy support
If online platforms, electronic documents or digital learning tools are affecting participation, let us know so suitable support can be considered.
Practical preparation
Trainers use explanation, demonstration, practice and feedback so students understand what is expected before demonstrating competency.
Enrolment & administration
Our administration team can help explain forms, eligibility documents, schedules, invoices and other course requirements.
Support can help you learn and prepare. You must still demonstrate the skills and knowledge required by your course.
Your ability to participate matters.
Physical, mental, emotional and social wellbeing can influence training. PTG also recognises that disability, access requirements and personal circumstances may affect participation in different ways.
Workload & assessment pressure
Managing work, family, theory, study and practical training can be demanding. Talk with us early if pressure is affecting progress.
When life is affecting training
Stress, personal circumstances, caring responsibilities or other pressures can affect concentration, attendance and participation.
Fatigue & physical demands
Some courses involve vessels, outdoor conditions, emergency scenarios or physically active tasks. Tell your trainer if something may affect safe participation.
A learning environment where people feel safe
PTG aims to provide an inclusive and culturally safe environment, including cultural safety for First Nations students. Racism, discrimination, bullying, harassment, abuse and violence are not accepted.
Supporting access and participation.
Students may choose to tell PTG about a disability that affects access to training or assessment. Where appropriate, reasonable adjustments can be considered to support participation on an equal basis.
An adjustment cannot remove or change the skills, knowledge or competency requirements that must be demonstrated.
Tell us early.
You do not have to wait until you are falling behind. If something is affecting your ability to participate, learn or complete assessment, speak with your trainer, assessor or the PTG team so appropriate options can be considered.
Building connection is part of the experience.
Shared breaks and meals give students time to talk, get to know one another, speak informally with trainers and build relationships with the people they are learning alongside.
Homemade morning tea
On applicable training days, PTG provides homemade morning tea as an opportunity to step away from training, talk and connect.
Friday lunch barbecue
After an intensive practical week, Friday lunch gives students and trainers a chance to sit down together, unwind and recognise what the group has achieved.
More than just the classroom
Informal conversations help build rapport, make questions easier to ask and help students feel part of the group rather than simply attending a course.
We take the training seriously, but we also care about the experience students have while they are here.
Sometimes the right support sits outside PTG.
PTG is a training organisation and does not provide professional counselling, medical treatment or crisis intervention. Where specialist support is appropriate, students can access external services directly.
Lifeline
24/7 crisis support and suicide prevention services.
Beyond Blue
24/7 brief counselling and mental health support.
13YARN
24/7 crisis support for Aboriginal and Torres Strait Islander people.
1800RESPECT
24/7 domestic, family and sexual violence support.
Kids Helpline
Free 24/7 phone and online counselling for ages 5 to 25.
Emergency Services
If someone is in immediate danger or needs urgent emergency assistance.
Accessing external wellbeing support does not prevent you from discussing course-related assistance, training support or reasonable adjustment with PTG.
Need help with your training?
Whether you are stuck online, need help understanding course content, want to discuss reasonable adjustment or have something affecting your training, contact the PTG team.