F A Qs

Frequently Asked Questions

Frequently ASKED QUESTIONS

Paradigm Training Group is a Skills Assure Supplier (SAS) and Registered Training Organisation (RTO) approved to deliver nationally recognised training. We provide flexible delivery options to support students in achieving their learning and career development goals.

What we offer:

  • Nationally recognised qualifications – all training and assessment is delivered under the Standards for RTOs and leads to outcomes recognised across Australia.
  • Flexible study modes – including face-to-face (classroom), distance, and online self-paced learning options.
  • Accessible pathways – many courses have no formal entry requirements, making training available to a wide range of learners.
  • Student support – our qualified trainers and consultants provide guidance to help you select the most suitable course for your needs and support you through your studies.
  • Tailored solutions – where appropriate, training packages can be adjusted to align with student or industry requirements, in line with regulatory standards.

A Registered Training Organisation (RTO) is an approved provider that delivers and assesses nationally recognised training. Only an RTO can issue qualifications and statements of attainment that are part of the Australian Qualifications Framework (AQF).

To become registered, training providers must meet the requirements of the Standards for RTOs as regulated by the Australian Skills Quality Authority (ASQA) or, in some cases, by a state regulator in non-referring jurisdictions. These standards ensure the integrity and quality of vocational education and training across Australia.

Being an RTO means that Paradigm Training Group is authorised to deliver accredited training and assessment that meets national compliance and quality benchmarks.

Paradigm Training Group is approved as a Skills Assure Supplier (SAS) and Registered Training Organisation (RTO) to deliver a range of nationally recognised qualifications and skill sets.

Our current training scope includes courses across areas such as maritime operations, business, and other industry programs. For the most up-to-date list of qualifications and delivery options, please refer to the ‘Courses’ tab on our website or contact us directly.

Paradigm Training Group courses are delivered using a blended learning model, combining online theory with practical face-to-face workshops. This approach provides flexibility while ensuring students gain both knowledge and hands-on skills.

Online Learning (Theory Component)

  • All theory is delivered through our Learning Management System (LMS), aXcelerate, which is accessible 24/7.
  • Students can complete their theory lessons and submit assessments directly through the LMS.
  • Trainer support is available throughout the online study phase by contacting Paradigm Training Group directly via phone during business hours 9am-5pm or by e-mail.

Face-to-Face Workshops (Practical Component)

  • Once theory requirements are completed, students contact Paradigm Training Group to book their practical workshop.
  • Depending on the course, workshops may run for up to seven days.
  • During workshops, students train alongside others under the guidance of a qualified trainer/assessor.
  • The trainer delivers practical instruction and then conducts assessment in line with course requirements.
  • Workshops are conducted in a supportive and encouraging environment designed to prepare students for real-world application.

Workshop Scheduling

Upcoming workshop dates are published on the Paradigm Training Group calendar. If specific dates are not listed, students can contact Paradigm Training Group directly to confirm workshop availability and scheduling.

Recognition of Prior Learning (RPL) is a formal assessment process that allows students to gain credit towards a nationally recognised qualification by demonstrating that they already hold the skills and knowledge required for specific units of competency.

  • RPL may be granted where a student can provide sufficient and valid evidence that they have previously achieved the required learning outcomes through:
  • Prior study or training (e.g., certificates, statements of attainment, or transcripts), and/or

Relevant work experience or other evidence of competence.

The RPL process:

  1. Students considering RPL should contact Paradigm Training Group to discuss their experience and evidence.
  2. An Application for RPL Kit will be provided to guide students in preparing their evidence.
  3. Completed applications, with supporting evidence attached, must be submitted to PTG for assessment.
  4. Evidence will be reviewed by a qualified assessor in accordance with RTO standards. Additional information may be requested if required.
  5. Students will be formally advised of the outcome — whether RPL has been granted, denied, or whether further evidence is required.

RPL is available for all courses on Paradigm Training Group’s scope of registration, provided sufficient evidence is supplied.

Nationally recognised training refers to vocational education and training (VET) that is formally recognised across all Australian states and territories. It ensures that qualifications and statements of attainment issued by a Registered Training Organisation (RTO) are accepted throughout Australia.

Key features include:

  • Recognition of qualifications and statements of attainment – Certificates and statements issued under the Australian Qualifications Framework (AQF) by an RTO are valid nationwide.
  • Consistency across the VET sector – Training and assessment outcomes are recognised by employers, industry, and other training providers across Australia.
  • Use of the nationally recognised training logo – This logo appears only on AQF qualifications and statements of attainment issued by an RTO, and only for training within the RTO’s scope of registration.

By studying with an RTO such as Paradigm Training Group, students can be assured that their training is nationally recognised and compliant with the AQF.

Paradigm Training Group trainers and assessors all hold a Certificate IV in Training and Assessment qualification as well as qualifications in their area of expertise.

Paradigm Training Group is located on the Gold Coast, Queensland.

The student handbook can be located on the Paradigm Training Group website at www.paradigmtraining.com.au under the ‘Polices’ heading at the end of the page.

After enrolment Paradigm Training Group will provide you with a password and a link to the student portal. Access to the aXcelerate student portal can also be located here.

Please refer to the PTG Student Handbook for details of PTG’s refund policy and process. The PTG Student Handbook can be located on the PTG website (www.paradigmtraining.edu.au) under the ‘Polices’ heading at the bottom of the page.

Please refer to the PTG Student Handbook for details of how to make a complaint or appeal an assessment decision. The PTG Student Handbook can be located on the PTG website (www.paradigmtraining.edu.au) under the ‘Polices’ heading at the bottom of the page.

Please refer to the course outline document for course fees.

Yes, PTG offers payment plans, for further information please contact one of PTG team members at info@paradigmtraining.edu.au.

Certain qualifications do require you to have prior knowledge, for a complete list of each qualifications prerequisite requirements refer to the course overviews provided on the PTG website under the courses tab. Alternatively you may wish to contact the team at PTG on the following email address info@paradigmtraining.edu.au.

All learner resources and assessments are provided for students undertaking courses with Paradigm Training Group.

For details regarding cancellations please refer to the PTG Student Handbook. he PTG Student Handbook can be located on the PTG website (www.paradigmtraining.edu.au) under the ‘Polices’ heading at the bottom of the page.

Paradigm Training Group RTO – 41059

Paradigm Training Group is an education provider, we do not provide employment services.

If you are finding that you are unable to complete aspects of your program of study, please send an email to info@paradigmtraining.edu.au so one of our friendly team members can assist you.

Our Location

Paradigm Training Group is now conveniently based at Australia’s premier marine facility, The Boat Works, located in Coomera, QLD. Our office and training room are situated in the South Yard at A-05, directly opposite The Boat Works administration office and slipway, on the waterside of Hangar H.