Your guide to training with Paradigm.
The PTG Student Handbook brings together the important information you need before, during and after your training — including enrolment, support, assessment, student rights, wellbeing, fees, complaints and appeals.
Important information, without making you hunt for it.
Your Student Handbook explains how training with Paradigm Training Group works and the rights, responsibilities, processes and support available to you as a student.
We recommend reviewing the handbook before commencing your course and returning to it whenever you need clarification about a PTG process or student requirement.
Understand enrolment, entry requirements, eligibility, course expectations and what you need to provide.
Find information about delivery, assessment, support, wellbeing, responsibilities and practical training.
Find support options, reasonable adjustment information, complaints and appeals processes and contact pathways.
PTG Student Handbook 2026
Version 1.1 | Updated April 2026 | Paradigm Training Group RTO #41059
Find the information you need.
The handbook covers the key information, processes and expectations that apply throughout your training with PTG.
Welcome & VET
Information about Paradigm Training Group, vocational education and training and the PTG approach to learning.
Enrolment & Eligibility
Enrolment processes, entry requirements, prerequisites, LLN, digital literacy and eligibility considerations.
Training & Support
Delivery arrangements, learning resources, facilities, training support and assistance available to students.
Assessment, RPL & Credit
Assessment requirements, Recognition of Prior Learning, Credit Transfer and assessment outcomes.
Rights, Responsibilities & Wellbeing
Student rights and responsibilities, conduct, wellbeing and the support available throughout training.
Complaints & Appeals
How to raise a complaint or appeal and the process PTG follows to review and respond.
Records & Privacy
Student records, privacy, confidentiality, access to information and keeping your details current.
Fees, Refunds & Transfers
Course fees, payment arrangements, refunds, government-funded training and transfers.
Work Health & Safety
WHS responsibilities, emergency procedures and expectations for safe participation in training.
Access, Equity & Inclusion
Information about respectful and inclusive learning, access, equity and anti-discrimination.
Not sure where to look?
These are some of the handbook topics students commonly need during training.
See Training Support and Student Wellbeing or speak directly with the PTG team.
Refer to the appeals information for the process relating to assessment decisions.
Review the fees, refunds and transfers information before making changes to your enrolment.
The Complaints and Appeals section explains how concerns can be raised and reviewed.
Need more than information?
The handbook explains your options, but you do not need to navigate a training issue on your own. PTG provides learning, technical and wellbeing support throughout your training journey.
Useful links in one place.
Jump directly to the PTG and external resources students commonly need.
Your course may also have specific requirements.
The Student Handbook provides general information that applies to PTG students. Always read the information provided for your particular course as additional entry, training, assessment or regulatory requirements may apply.
Talk to the Paradigm team.
If you cannot find the information you need in the handbook, contact us and we will help point you in the right direction.